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Credit controllers primarily send out invoices and credit notes for services rendered by a company. Keeping on top of accounts, the amount within them and particularly debtors is a constant on-going process.
Credit controllers must have a solid handle on the wishes, targets and budgets of the company that they work for, being fully able to deal with payments and outstanding invoices. They must investigate the accounts of new clients and customers for financial security and depending on their decisions open new credit accounts. Most credit controllers work for larger companies or investment companies so their clients will need to be screened before investing their own capital.
Maintaining and keeping all records of invoices and statements sent by the company or received by them is important. This is commonly referred to as the 'audit trail'.
Credit controllers are always analysing risk. They must ascertain whether or not a client will pay on time, which affects the risk. To ensure that the process runs well the controller must develop an in depth knowledge of his clients.