Wednesday, 24th April 2019


Retail banks represent one of the oldest forms of banking and the entire financial industry. Quite literally, the retail banking sector is represented by the national high street banks, that are used by the everyday public.

High street banks are multi-billion pound industries and most of the public invest their money in them. Individual customers use local branches of larger commercial banks, offering services such as savings and checking accounts, mortgages, personal loans, debit/credit cards and certificates of deposit (CDs).

Roles within banks are principally split into three:

  • 1) Tellers – the people who greet the customer at the counter and deal with the day to day running of the bank. They must be personal, friendly and fast to provide the customer with what they need.
  • 2) Specialists – banks are still and will always remain a place for the public to gain information on finance. It is a vast industry with many different aspects and nuances. Advisers work in the banks to help out those in need of any help financially. Principal areas are mortgages, borrowing and pensions.
  • 3) Administration – in a bank this role can be extremely varied from marketing to invoicing and paper admin.

In all cases the banking world at high street level is extremely competitive and the choice for the customer is vast. Being able to be different from the rest, usually by offering better deals, can see some banks thrive whilst others fail.