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Running a hotel effectively relies upon a number of key figures each working efficiently and together to provide the best possible service. Hotel managers must oversee all of the staff and concern themselves with the day to day running of the entire operation. For them it is not only the details that matter but the entire ambience created by the attitudes of staff and the quality of services they provide.
Smaller hotels will employ a manager to control each and every area and be involved in all tasks. Duties can range from front of house reception greetings to catering and cleaning. This is the role for a manager who enjoys working on a variety of jobs and can interact with all members of staff.
In larger hotels managers may have a specific remit, with there being more than one of them if the hotel is very large. One manager may be employed to take command of the entire front of house team only; another manager may be in charge of housekeeping, or bars and restaurants, or leisure facilities.
For any manager the job will involve general duties, including keeping records of accounts, monitoring staff and working out and discussing budgets. Managers will typically report to the senior management or owners and the manager must justify all expenditure.
Managers are the essential port of call for all staff if they have problems or wish to discuss matters affecting them. The manager must also train and develop both new and existing members of staff.
Managers must be able to resolve issues with clients and staff alike in a fast, effective and calm manner. Most managers will be the first port of call for clients unhappy with the service provided.
Managers must carry out inspections of the whole hotel ensuring standards stay at the highest levels.
A significant number of hotel managers are self-employed and work almost freelance depending on which hotels have a vacancy to fill.