Saturday, 20th April 2019


The front-of-house manager is responsible for the general day-to-day management of the theatre, making sure that it is a welcoming place for all visitors and staff. The front-of-house manager will employ a number of other front-of-house staff and people to work in the box office.

The front-of-house team work to make the theatre successful, by providing a clean, friendly and safe place to visit and work. Box office work is a big part of the work, but also the general management of the building and the work that happens within its walls.

The front-of-house manager is often responsible for:

  • Welcoming the public to the theatre and directing them to seats
  • Ensuring the safety and security of the public whilst on the premises
  • Ordering the food and merchandise
  • Making sure food and drink sold on the premises is up to standard
  • Managing the box office
  • Promoting the cinema
  • Hiring stewards, ushers or box office assistants

A front-of-house manager has quite an exciting role within the theatre, as there is often a lot of work to be done and it involves working with lots of people. Plays are major components of a theatre’s success but so is the facility that the theatre company provides, hence why the job of a front-of-house manager is important.

Work can be especially busy over the Christmas season or when a large production is being shown. The front-of-house manager must have impeccable management skills and a real enthusiasm for theatre.